BOOKING POLICY

Refund Policy

Understand when a RailPass booking may qualify for a refund, the timeline for processing, and applicable cancellation charges.

Last Updated: 20 August 2026

Eligibility

Refunds vary by ticket class and cancellation time.

Processing

5-7 business days to original payment method.

Currency

All refunds processed in original booking currency.

01 When Can I Request a Refund?

You may request a refund if you cancel your booking prior to the train's departure. The amount refunded depends heavily on how early you cancel and the fare class of your ticket.

  • Standard tickets must be canceled at least 24 hours before departure.
  • Premium tickets offer flexible cancellation up to 2 hours prior.
  • No-shows are generally not eligible for a refund unless extenuating circumstances apply.

02 Cancellation Charges

Cancellation fees are deducted automatically from the total ticket value before the refund is issued. Please review the standard deduction matrix below.

Time Before DepartureStandard ClassPremium Class
48+ Hours10% DeductionFull Refund
24 – 48 Hours25% Deduction10% Deduction
Less than 24 Hours50% Deduction25% Deduction
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Still have questions?

Our support team is available 24/7 to assist you with specific refund inquiries or complex booking issues.

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